Information For New Patients
Your first visit with us at our Nepean Sports Medicine and Physiotherapy Centre will involve a thorough assessment of your injured body part, and the development of a treatment plan designed to meet your health and wellness goals.
What To Expect
Our friendly and professional staff are happy to welcome you to our Nepean physiotherapy clinic, read about what to expect at your appointment.
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How will my condition or injury be treated?
Treatment (that day and/or any other visit) varies from patient to patient and may consist of a combination of a variety of the services we offer at the Nepean Sports Medicine & Physiotherapy Centre. This may include manual therapy, exercise, education, acupuncture, dry needling, ultrasound, Shockwave Therapy, or other services relevant to your recovery and treatment plan.
Your therapist may provide patient handouts at the end of your visit, which may include exercises, information sheets, or management strategies, to help your understanding and recovery beyond the clinic.
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What should I bring to my first appointment?
Please wear clothing that makes it easy for us to access your injured body part. This could mean shorts if you have injured your lower body or back, or a tank top or bra top if you have injured your shoulder, neck, or mid-back, for example. If you forget or are unsure of what to wear, we have appropriate clothing and draping here at the clinic.
We do not require a doctor's referral but if you have a physiotherapy or massage referral, please bring that along, as well as any investigation/imaging reports you have had completed related to your injury or condition.
Please also bring any footwear that may contribute to your symptoms, and/or orthotics that you are currently using for support.
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What will happen during my first visit?
Your first visit will consist of a thorough examination of your injured body part and any other areas that may be influencing or related to your primary injury. Your therapist will then review the details of your condition and discuss a goal-oriented treatment plan with you.
Insurance
Our services are covered by extended healthcare coverage, however we do not do direct billing.
Direct billing is only available if you are covered under Medavie Blue Cross for RCMP, Veterans Affairs, or National Defence. Additionally, if you have sustained a motor vehicle collision injury, we will direct bill for your physiotherapy & massage therapy services received at our clinic.
Appointments & Cancellations
We will reserve your appointment time especially for you and as such, we require a 24 hour business notification for cancellations or rescheduling. A cancellation fee applies to appointments cancelled within less than 1 business day's notice.
To cancel an appointment, please call the clinic as soon as possible. We understand that unforeseen circumstances may arise, and any conflicts or concerns may be discussed with the treating therapist regarding the cancellation policy terms.